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Maximizing Organizational Performance

COVID-19 Response & Resources

In response to the coronavirus pandemic, ERC is taking proactive measures to safeguard the health and well-being of our clients, customers, counselors, and staff. We have transitioned our counseling sessions and support services to include telephonic and/or virtual applications. These will be ongoing support options for our clients.

To schedule an appointment, please call 1-800-222-8590. If you are sick or otherwise unable to make your appointment, please call to discuss appointment options and/or reschedule your session. Our mental health support line is still available 24/7 at 1-800-222-8590 for clients and customers who need immediate mental health assistance.

We will continue to monitor the status of the coronavirus and will inform you of any changes that impact our mental health services. Our team remains committed to providing quality mental health care and will make every effort to ensure continuity of services over the long term.

If you have any questions or concerns, please contact us at 1-800-222-8590.

— ERC Management Team

Employee Assistance Program (EAP)

Remember that our Employee Assistance Program (EAP) is available to clients (our customers’ employees, their dependents, and their immediate household members) to help navigate the emotional aspects of a public health situation. Increased anxiety and stress are common reactions for many people. If you are experiencing mental health challenges associated with the coronavirus, call us to talk with a counselor. Our phone number is 1-800-222-8590.


ERC EAP Informational Video

ERC: Counselors & Consultants offers information for customers on our EAP benefit, the reasons clients may use our services, and the steps to make a counseling appointment.

Back to School Resources for Parents

Addressing Coronavirus

In times of uncertainty, such as we are currently experiencing with the coronavirus, there are often many questions and concerns about what is happening and how it will impact us. These situations can often lead to heightened feelings of stress and anxiety. One of the best things you can do to calm fears and protect yourself and those around you is arming yourself with accurate information. Here are some resources from trustworthy organizations that provide details on the coronavirus and how to address it.

Addressing COVID-19 Anxiety

ERC counselor Kristi Van Ess, MS, LPC shares tips for practicing self-care and managing anxiety associated with the coronavirus outbreak.

Helping Your Children Manage COVID-19 Anxiety

ERC counselor Kristi Van Ess, MS, LPC shares tips for talking to your children about COVID-19 and helping your family manage mental health during the outbreak.

ERC’s Mental Health Minute: IMPROVE the Moment

ERC counselor Lisa Holzwarth, MS, LPC shares an acronym to help you when you are feeling stressed and/or overwhelmed.

ERC’s Mental Health Minute: Coping with Uncertainty

ERC counselor Carrie Schatzman, MA, LPC shares tips for coping with the uncertainty of COVID-19 as well as an interactive grounding exercise.

Returning to the Workplace: Managing Your Mental Health


Anxiety and Mental Health

Getting Back to School When School Isn’t the Same: 5 Steps to Navigating Successfully, The Gottman Institute

Coronavirus Anxiety—Helpful Expert Tips and Resources, Anxiety and Depression Association of America

Can Your Relationship Survive the Togetherness of a Pandemic? Here are 11 Things Couples’ Therapists Recommend, TIME

How to Talk to Your Anxious Child or Teen About Coronavirus, Anxiety and Depression Association of America

What coronavirus fears are doing to people with anxiety disorders, The Washington Post / Anxiety and Depression Association of America

How to Manage Your Coronavirus Anxiety, The Wall Street Journal / Anxiety and Depression Association of America

Mental Health Considerations During COVID-19 Outbreak, World Health Organization

Manage Anxiety & Stress, Centers for Disease Control and Prevention

Coping with anxiety in a time of pandemic, Robin Smyton, Tufts Unviersity

The impact isolation can have on mental health during the outbreak, PBS News Hour 

7 science-based strategies to cope with coronavirus anxiety, The Conversation

Helping children cope with stress during the outbreak, World Health Organization (WHO)

Coping with stress during the outbreak, World Health Organization (WHO)

That discomfort you’re feeling is grief, Harvard Business Review


Businesses, Employers, and Employees

3 Ways to Support Workplace Well-Being During COVID-19, ebn (Employee Benefits News)

Rethinking Employee Wellness Perks in the Age of the Coronavirus, HR Dive

Upsurge In Depression and Suicide Among American Workers During The Pandemic and What Needs to Be Done, Forbes

Working Remotely During COVID-19, American Psychiatric Association Foundation

Remote Working: Setting Yourself and Your Teams Up for Success (Online Learning Series), LinkedIn Learning

What to Do When You Lose Your Job, ERC: Counselors & Consultants

How you can find a job during the COVID-19 crisis, Fast Company

Interim Guidance for Businesses and Employers, Centers for Disease Control and Prevention

COVID-19, United States Department of Labor—Occupational Safety and Health Administration

(Last Updated: 09-2021)