At ERC we excel in helping our clients through the events and mental health issues which impact quality of life. Our Employee Assistance Program models are built on short-term, motivational, face-to-face counseling. Our most common appointments are for family / relationship issues and stress / anxiety management. We have shown up to a 95% issue resolution rate and an above industry average for utilization with our proactive approaches.
Bruce Skovera, MAC, LPC
Location: Green Bay
Specialties: Anxiety, Depression, Crisis Intervention, Grief and Loss, Military and Veterans, Trauma,
Background: Bruce received a bachelor’s degree in psychology and human development from UW-Green Bay and a master of arts in community counseling from Lakeland College. During his degree program, Bruce’s work focused on veterans and their transitions back to their communities. He also studied how different types of video and computer games could be used to cope with symptoms of post-traumatic stress disorder. He worked for five years as a crisis counselor for Family Services through Brown County, and prior to that worked with people with mental health issues and developmental disabilities through human service agencies in South St. Paul and Oshkosh. He joined ERC in 2017.
About Bruce: Bruce’s approach to counseling includes cognitive behavioral therapy with a solution-focused approach. When Bruce has time off, he enjoys camping and any kind of games, whether it’s video games, board games or sports. Bruce also enjoys trying out recipes. “It’s my goal to be able to cook recipes from around the world. I will cook anything and everything.”
Cassie Fischer, MSE, LPC, NCC
Locations: Green Bay
Specialties: Anxiety, Depression, Crisis Management, Stress Management, Grief and Loss
Background: Cassie earned a bachelor’s degree in psychology with a human services emphasis from UW-Stevens Point, where she completed an internship working with people with developmental delays and autism. She continued on to UW-Oshkosh, where she earned a master’s in professional counseling in 2015. While at UW-Oshkosh, interned in the UW-Oshkosh counseling office and in its AODA sanctioning program. During this time, she also completed a year of internship, counseling the elderly at a local nursing home. Cassie has worked at the Family Services Crisis Center in Green Bay and served as a school-based counselor as part of Lutheran Social Services’ PATH (Providing Access to Healing) program which aims to eliminate barriers to access for mental health services among middle-and high-schoolers. Cassie joined ERC in 2018.
About Cassie: Cassie uses a person-centered approach to working with her clients. “I like to focus on their strengths and help them to use those strengths to work through whatever problem they’re currently facing.” When she isn’t at work, Cassie enjoys reading sci-fi and fantasy, and spending time with her husband, friends and family, as well as her cat, Grimalkin, whose name comes from her favorite fantasy series, the Dresden Files.
Carrie Schatzman, MA, PC-t
Locations: Green Bay
Specialties: Adolescents; Young Adults, Anxiety; Depression, Parenting Issues, Relationship issues, Stress Management, Work; School Issues Background: Carrie earned her bachelor’s degree in communication from UW-Milwaukee and later received her master’s degree in community counseling from Lakeland College in Sheboygan. She has worked in various settings, including as an intern for the Rawhide boys ranch outpatient program. Carrie has also worked at House of Hope, a homeless shelter in Green Bay for pregnant and parenting young women ages 18 to 24, and for the Integrated Community Solutions (ICS) housing program. She joined ERC in 2015.
About Carrie: Carrie tends to employ a cognitive behavioral approach to her work, but will use a variety of methods depending on what best fits the clientele. “My hope is that my clients are able to work through change and find solutions so they can experience growth as quickly as possible.” Carrie is married with two children and enjoys spending time with her family in the outdoors. She’s an avid reader, committed Packer fan, and she also likes to bake fancy and unique birthday cakes for her immediate and extended family.
Craig Linzmeier, MA, LPC
Locations: Green Bay
Specialties: Anxiety; Depression, Behavioral Issues, Children; Adolescents, Marriage; Family, Crisis Intervention, Life Transitions, Mindfulness, School-related Issues, Sports-related Issues, Stress Management, Substance Abuse, Workplace Issues
Background: Craig earned his bachelor’s degree in psychology and human development from UW-Green Bay, and his master’s degree from Roosevelt University in Chicago. He is a licensed professional counselor who has worked in residential and inpatient settings, including at a residential treatment facility for youth in Chicago and at the Brown County Community Treatment Center. Craig also works part-time in crisis intervention through St. Vincent’s and St. Mary’s hospitals in Green Bay. He has been with ERC since 2015.
About Craig: Craig often uses motivational therapy to direct and guide clients toward problem-solving skills and goal-setting tools that can best help them. His style is directive yet approachable. Clients find it easy to connect with his compassionate approach to therapy. When he’s not at work, he enjoys the outdoors and time with his wife, daughter and son. He also enjoys refurbishing furniture, watching football and going to the movies.
Harry Deets, MSW, LCSW, SAP
Location: Appleton, Stevens Point, Marshfield
Specialties: Anxiety, Depression, Couples, Families, Faith, Spirituality, Grief and Loss, Stress Management, Workplace Issues
Background: Harry holds a master’s degree in social work from Loyola University in Chicago, and he received additional post-graduate training from the Family Therapy Training Institute in Milwaukee. He has worked in a number of outpatient clinics, hospice programs, veterans programs, as well as in a residential facility for children. Harry is trained in EMDR, or eye movement desensitization and reprocessing therapy, which helps people who have suffered traumatic events. Harry has been with ERC since 2004 and also serves as ERC’s Director of Strategic Projects.
About Harry: Harry prefers a strength-based, solution-focused therapy that helps individuals, couples and families to find ways to heal in a positive way. “People do well when they feel a connection with the therapist, and that’s more important than the approach that you use,” Harry says. When possible, he’ll ask to include family members in counseling sessions to facilitate the healing process.
In his spare time, Harry enjoys spending time with his children and grandkids. He also likes to travel, and has visited Italy, Spain, South Africa and Swaziland, among other places. Stateside, he enjoys visiting professional baseball parks.
Kelly Fabera, MSW, LCSW
Locations: Abrams, Green Bay
Specialties: Children and Families, Emotional and Behavioral Disorders, ADHD, Grief and Bereavement, Couples, Anxiety, Depression, Critical Incident/Crisis Counseling
Background: Kelly received her bachelor of science from UW-Green Bay with a double major in psychology and human development. She later received her master’s degree in social work from UW-Milwaukee. Kelly has worked with clients in various settings, including as a supervisor at an intense treatment program for children with emotional and behavioral disorders. She also worked at a family services crisis center, and for Bellin Psychiatric Center Hospital. She has been with ERC since 2015.
About Kelly: Kelly believes in building on a person’s strengths and positive qualities to help facilitate the healing process. “That’s one of the reasons that ERC has been such a nice fit – working with clients to figure out what their strengths are so they can meet their goals.” In her spare time, Kelly enjoys crafting, sewing, knitting and being out in nature with her two dogs, a German Shepherd and a Chihuahua. Her guilty pleasure is “People” magazine.
Jim Pecard, MSSW, LCSW, CEAP, SAP
Locations: Green Bay
Specialties: Anxiety, Depression, Chemical Dependency, Emotional, Mental Disorders, Marriage, Families; Parenting
Background: Jim joined ERC in 1996 and serves as the EAP director for the company, leading ERC’s team of clinicians and customer service representatives. He also serves as a consultant on policy development, and trains employers on workplace issues. Jim has a bachelor’s degree from UW-Eau Claire and a master’s degree from UW-Madison, both in the field of social work. He received specialized training in chemical dependency counseling from Hazelden, an international alcohol and drug treatment center. Jim has worked with children in the neighborhoods of Green Bay, as a marriage and family counselor, and as an employee assistance program counselor at Kimberly Clark.
About Jim: Jim most frequently employs a solution-focused therapy model, meaning he works with each client to understand their concerns and develops with them ways to move toward a positive outcome. When appropriate, he’ll point clients toward resources available to them in the community as a part of developing their strategy for solving problems.
In his spare time, Jim is an avid outdoorsman, enjoying fishing and working with the Boy Scouts organization. Both of Jim’s grown sons are Eagle Scouts. He and his wife, Holly, enjoy traveling to a cottage on Kelly Lake that was once owned by his grandparents.
Kristi Van Ess, MS, LPC
Locations: Appleton, Green Bay
Specialties: Children, Adolescents, Depression, Anxiety, Divorce Adjustment, Families, Parent-Child Relationships
Background: Kristi completed her undergraduate work in psychology at UW-Eau Claire, and she received her master’s degree in mental health and child and adolescent counseling from UW-Stout. Her master’s thesis focused on animal-assisted therapy, and she has used her cats Maya and Boston to assist clients during therapy sessions. She also has employed art therapy and play therapy. Kristi was a lead group therapist at a counseling clinic and has worked as a counselor for outpatient and in-home services. She’s been with ERC since 2007.
About Kristi: Kristi uses a strength-based approach to empower clients. “Rather than being so problem-focused, we look at what kind of tools you already have in your toolbox that we can use to magnify those strengths.” Kristi is a mom with two young children, and enjoys spending time at a family cottage as well as visiting Door County. She’s an avid runner and also practices yoga. She has a passion for using mindfulness in her therapy, strongly influencing her counseling style.
Lois Swanson, M.Div, MSW, LCSW
Specialties: Anger Management, Anxiety, Depression, Disability Issues, Family Issues, Partner Relationships, Team Performance, Leadership Development, Workplace Issues
Background: Lois holds a master’s degree in social work from the University of Minnesota and a master of divinity degree from McCormick Theological Seminary in Chicago. She has worked with people of all ages in a number of settings, including social services. Lois also holds a certificate in organizational development and conducts presentations, workshops and consultation for ERC’s Achieve branch. She has been with ERC since 2010.
About Lois: Lois believes in working with clients holistically, gaining an understanding of a person’s family, work environment and relationships. She also has an interest in the practical application of neuroscience and understanding how behavior evolves into habit. Outside of her work at ERC, Lois is a church musician: keyboard and vocals. Lois, who is married with one child, grew up on a farm in rural Minnesota where she developed a love for the people, values and culture of the Midwest.
Marjorie Debevec-Marksteiner, MPH, MS, LPC
Specialties: ADHD, Anxiety, Depression, Couples, Families and Teenagers, Eating Disorders, Grief and Loss, Health Concerns, Stress Management, Women’s Issues, Workplace Issues
Background: Marjorie Debevec-Marksteiner received her bachelor’s degree in health promotion and wellness from UW-Stevens Point and a master of public health degree in community health education from UW-La Crosse. Marjorie helped develop the Healthy Lifestyles program at the Marshfield Clinic. “It was one of the things that gave me the push to go into counseling because so many people who want to live a healthier life often have food-related issues,” Marjorie says. “For me the best way to help people in that situation was to further my education.”
Marjorie earned another master’s degree in clinical mental health counseling from UW-Stout, specializing in eating disorders. She worked in two residential treatment programs, one at Rogers Memorial Hospital Eating Disorder Center in Oconomowoc and Homme Youth & Family Programs in Neillsville. She previously worked for ERC in 2008 and 2009, returning in 2017.
About Marjorie: Marjorie’s background is in non-directive counseling with cognitive behavioral therapy. “It’s always about helping a client feel comfortable so they can talk about their concerns as well as to set goals for therapy. They want to know that their life will be different in a positive way.” When Marjorie is not working, she enjoys cooking and baking, spending time with her husband and two dogs, and visiting with her children and grandchildren. She is also a huge Wisconsin sports fan.
Nancy Krueger, MA, LPC
Locations: Appleton, Green Bay
Specialties: Adolescents, Anxiety; Depression, Crisis Management, Grief, Marriage, Relationships, Family Issues, Mental Health Issues or Incarceration in the Family, Spirituality, Stress, Trauma, Women’s Issues, Workplace Issues
Background: Nancy has a rich and varied career, starting with her graduation from Simpson College in Indianola, Iowa, with a bachelor’s degree in religious issues and her subsequent Master of Divinity degree from Yale University. Nancy then worked for a rural county newspaper in Lancaster, Wisconsin, before moving to Milwaukee and taking another master’s degree, this time in industrial and labor relations. Nancy served as the personnel coordinator for Juneau County and later worked as parish pastor at a seminary in Dubuque, Iowa. She earned a third master’s degree from Lakeland College in Sheboygan, this time in counseling. Nancy worked at The Samaritan Counseling Center of the Fox Valley before joining ERC in 2015.
About Nancy: “I use a style that primarily involves listening to the client and using their strengths to develop positive strategies for addressing issues,” Nancy says. “We spend time exploring their background and their value system to help them discover the ways they can improve their life.”
In her spare time, Nancy is a knitter and a crafter, and enjoys painting and gardening as well. She and her husband travel frequently around the U.S., particularly the Midwest and the South. She also supervises her husband in completing home improvement projects.
Robert “Bob” Carroll, MSE, LCSW, CEAP, SAP
Locations: Green Bay
Specialties: Adolescents, Anxiety and Depression, Alcohol and Other Substance Abuse, Grief and Loss, Marriage and Family, Stress Management, Workplace Issues
Background: Bob earned his bachelor’s degree in psychology from UW-Oshkosh and went on to complete his master’s of science and education from the same university. Bob has gained extensive experience throughout a rich career, including previous experience working for an EAP through Affinity Occupational Health. Additionally, he served as a counselor with the Winnebago Mental Health Institute, the Drug Abuse Correctional Center (DACC) in Winnebago County, UW-Oshkosh Counseling Center and finally Rogers Memorial Hospital, at which he led the hospital’s depression program before coming to ERC in 2017.
About Bob: “I believe my experience demonstrates to people that I’ve seen and heard a lot,” he says. Because of this, clients tend to feel comfortable being open and honest about the issues they’re experiencing. “My focus is to deal with their concerns and help them come to the resolution of the issue. It’s all about the clients I see.”
Outside of work, Bob enjoys traveling with his wife and two children, visiting states such as South Dakota, Wyoming, South Carolina and Hawaii. He is an avid golfer, going “wherever a course beckons my name.” He also enjoys performing, singing and acting in community productions, including Christmas Stars in Appleton and the Northeast Wisconsin Passion Play.
Wendy Chaput, MSE, LPC, NCC
Locations: Green Bay
Specialties: Anxiety, Depression, Grief, Life Transition, Relationships
Background: Wendy received her undergraduate degree in psychology with a human services concentration from Viterbo College in La Crosse, Wisconsin. She completed her graduate work at UW-Oshkosh, earning a master of science in education with a counseling emphasis. Wendy has more than 25 years of experience providing services within the human services field, including community service organizations, residential facilities and outpatient clinics. Wendy has been a counselor at ERC since 1998.
About Wendy: “One thing I’ve learned is that we are all doing our best in life, even when it doesn’t look like it. We all have a story, and within that story are the gifts of our direction and growing,” Wendy says. When she’s not working, she enjoys time with family and friends. She has a love of the natural world, “I’m a big fan of nature – so walking, gardening, and just hanging out in the sun… I often joke that I’m solar powered.” Wendy has a longtime partner and a large extended family, all of whom continue to be a source of great joy and learning.
Locations: Nationwide Proprietary network of affiliates.
Specialties: Our clinical service team takes great efforts to match our clients with affiliates that best suit their current needs. All of our affiliates are master’s level licensed clinicians who have been trained in the ERC way of EAP counseling.
Background: ERC maintains a proprietary network of affiliate clinicians that covers the nation. Our clinical team qualifies and maintains these affiliates on a constant basis. All cases are managed internally by ERC clinicians and our local clinical staff is always available to speak with our clients and counsel them telephonically when necessary.
How to Get Connected: Clients can get connected with services in their local area by calling our support staff at 1-800-222-8590, available Monday – Thursday from 8:00 am – 5:00 pm and Fridays from 8:00 am – 4:00 pm to assist with scheduling.