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Enhancing Lives

Maximizing Organizational Performance

Current Openings:

Imagine being part of an awesome team whose sole mission is mental wellness – not just for our clients, but for you. At ERC we practice what we preach. We are Northeast Wisconsin’s premier EAP provider. We focus on three principles in our culture: passion for what you do, support for not only your professional life, but your personal life, and a high focus on continuing development. We want you to find the same joy and meaning we strive for with our clients. And, we like to have fun while doing it.

 

REGIONAL AFFILIATE COORDINATOR

This is what you’d do:

  •      Work from ERC’s Green Bay, WI office in a full-time schedule (we close at 4:00 pm on Fridays and never work weekends)
  •      Identify, research and credential mental health professionals for ERC regional clients
  •  Connect clients with appropriate ERC Affiliates for regional care, including origination of authorization and processing of paperwork in EAP software
  •      Maintain and update ERC Affiliate data base, specifically the assurance of current insurance, licensure, contract and provider information
  •      Ensure Affiliate communications are up to date as it pertains to ERC clients currently under ERC regional care
  •      Provide administrative support to clinical customer service team members as well as Executive Team as needed
  •      Maintain ERC’s high standards of confidentiality (did you know we were Northeast Wisconsin’s Ethics in Business award winner in 2017?)
  •      Go home feeling fulfilled not exhausted

Your ideal background:

  •      Previous experience or education in health care
  •      Excellent customer service, communication, and interpersonal skills
  •  Knowledge of reception/scheduling tasks
  •  Strict adherence to HIPAA policies and procedures
  •  Demonstrated ability to do what it takes
  •  It would be pretty cool if you knew Spanish, but it’s not necessary

If you want to learn more, contact our awesome Vice President of Operations – Brooke Tinti at btinti@ercincorp.com.

 

CLIENT CARE SPECIALIST

This is what you’d do:

  •  Work from ERC’s Green Bay, WI office in a full-time schedule (we close at 4:00 pm on Fridays and never work weekends)
  •      Provide a professional, warm, and caring experience to customers, clients, and other team members both telephonically and in person
  •  Function as a first point of contact for clients and customers seeking mental wellness support services.
  •      Route calls to the most appropriate team member or team leader to assist with caller’s needs
  •  Assist clients with accessing services and scheduling appointments
  •  Greet guests upon arrival, make them feel welcomed, and provide necessary information related to their visit
  •  Update our client and customer database with the utmost accuracy and care
  •  Maintain ERC’s high standards of confidentiality (did you know we were Northeast Wisconsin’s Ethics in Business award winner in 2017?)
  •  Go home feeling fulfilled not exhausted

Your ideal background:

  •      Previous experience in a health care setting
  •      Excellent customer service, communication, and interpersonal skills
  •  Knowledge of reception/scheduling tasks
  •  Strict adherence to HIPAA policies and procedures
  •  Demonstrated ability to do what it takes
  •  It would be pretty cool if you knew Spanish, but it’s not necessary

If you want to learn more, contact our awesome Vice President of Operations – Brooke Tinti at btinti@ercincorp.com.

 

EAP COUNSELOR

Do you remember why you became a counselor? I’m going to guess it’s because you want to truly help others improve their quality of life. That’s what we do at ERC. We are Northeast Wisconsin’s premier EAP provider and our secret is to let counselors do counseling. No insurance paperwork, no burn and churn schedule, no huge organizational chart, just a team that’s focused on mental wellness – for our clients and for you. At ERC our culture is based on three principles: passion for what you do, support for not only your professional life, but your personal life as well, and a high focus on continuing development. We want you to find the same joy and meaning we strive for with our clients.

This is what you’d do:

  • Work from either ERC’s Green Bay or Appleton, WI offices
  • Work a full-time or flex time schedule. Our full-time counselors see a maximum of 25 clients per week
  • Provide short-term counseling, assessment, and referrals for motivated employees and their family members
  • Maintain ERC’s high standards of confidentiality
  • Go home feeling fulfilled, not burned out

If interested, you could also:

  • Provide trainings and seminars to our customer organizations on mental wellness topics
  • Consult with employers regarding employee performance issues
  • Work with our other counselors on staff development, customer services, new service offerings, and team activities
  • Provide critical incident on-site services

Your ideal background:

  • A Masters degree in a human services field
  • State licensure in Wisconsin OR eligible for state license: ERC has a robust residency program
  • EAP and/or clinical experience; AODA and/or SAP is a huge plus
  • A desire to make a difference in people’s lives

If you want to learn more, contact our awesome Vice President of Operations – Brooke Tinti at btinti@ercincorp.com.