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Enhancing Lives

Maximizing Organizational Performance

Current Openings:

Imagine being part of an awesome team whose sole mission is mental wellness – not just for our clients, but for you. At ERC we practice what we preach. We are Northeast Wisconsin’s premier EAP provider. We focus on three principles in our culture: passion for what you do, support for not only your professional life, but your personal life, and a high focus on continuing development. We want you to find the same joy and meaning we strive for with our clients. And, we like to have fun while doing it.

 

CLIENT CARE SPECIALIST

Imagine being part of an awesome team whose sole mission is mental wellness, not just for our clients, but for you. At ERC, we practice what we preach. We are Northeast Wisconsin’s premier EAP provider. We focus on three principles in our culture: passion for what you do, support for not only your professional life, but your personal life, and a high focus on continuing development. We want you to find the same joy and meaning we strive for with our clients. And, we like to have fun while doing it.

This is what you’d do:

  • Work from ERC’s Appleton, WI office and assist at ERC’s other locations in a full-time schedule. (We close at 4:00 pm on Fridays and never work weekends.)
  • Function as a first point of contact for clients and customers seeking mental wellness support services, providing a professional, warm, and caring experience both telephonically and in person.
  • Answer all incoming calls to ERC through multi-line telephone system and assist clients and customers with their questions and service requests.
  • Schedule local and regional client appointments.
  • Maintain ERC’s electronic client database with the utmost accuracy and care.
  • Maintain ERC’s master schedule and ensure there are no double bookings and that clients from the same employer are not scheduled for face-to-face appointments at the same time.
  • Maintain ERC’s high standards of confidentiality.
  • Go home feeling fulfilled not exhausted.

Your ideal background:

  • Excellent customer service, communication, and interpersonal skills
  • Previous experience in a healthcare setting
  • Strong computer and technology skills
  • Knowledge of HIPAA policies and procedures
  • Demonstrated ability to prioritize, multi-task and be a team player
  • It would be pretty cool if you knew Spanish, but it’s not necessary

Apply on Indeed

EAP COUNSELOR

Do you remember why you became a counselor? I’m going to guess it’s because you want to truly help others improve their quality of life. That’s what we do at ERC. We are Northeast Wisconsin’s premier EAP provider and our secret is to let counselors do counseling. No insurance paperwork, no burn and churn schedule, no huge organizational chart, just a team that’s focused on mental wellness–for our clients and for you. At ERC, our culture is based on three principles: passion for what you do, support for not only your professional life, but your personal life as well, and a high focus on continuing development. We want you to find the same joy and meaning we strive for with our clients.

This is what you’d do:

  • Work from ERC’s De Pere, WI office (Green Bay)
  • Work a full-time or flex-time schedule
  • Provide short-term counseling, assessment, and referrals for motivated employees and their family members
  • Maintain ERC’s high standards of confidentiality
  • Go home feeling fulfilled, not burned out

If interested, you could also:

  • Provide trainings and seminars to our customer organizations on mental wellness topics
  • Consult with employers regarding employee performance issues
  • Work with our other counselors on staff development, customer services, new service offerings, and team activities
  • Provide critical incident on-site services

Your ideal background:

  • Master’s degree in a human services field
  • State licensure in Wisconsin
  • EAP and/or clinical experience; prior experience working with children, adolescents, and/or couples is a plus
  • Desire to make a difference in peoples’ lives

Apply on Indeed

 

CLIENT CARE / EAP COUNSELOR IN TRAINING (RESIDENT) 

Do you remember why you wanted to become a counselor? I’m going to guess it’s because you want to truly help others improve their quality of life. That’s what we do at ERC. We are Northeast Wisconsin’s premier EAP provider and our secret is to let counselors do counseling. No insurance paperwork, no burn and churn schedule, no huge organizational chart, just a team that’s focused on mental wellness–for our clients and for you. At ERC our culture is based on three principles: passion for what you do, support for not only your professional life, but your personal life as well, and a high focus on continuing development. We want you to find the same joy and meaning we strive for with our clients.

ERC offers the area’s most robust Residency Program which includes, but is not limited to:

  • Weekly case collaboration with our clinical team
  • Weekly meetings with a senior clinician for supervision and further case review
  • Regular meetings with Director of Clinical Operations
  • 50+ hours of clinical training per year, including a day off-site led by a leader in the mental health field

This is what you’d do:

  • Work from ERC’s De Pere, WI office (Green Bay)
  • Work a full-time schedule split between our Client Care Team and our Clinical Team
  • Provide communication, scheduling, data entry, and the highest level of customer service to our clients and customers
  • Provide in-the-moment support and crisis triage to clients and customers with immediate needs
  • Provide short-term counseling, assessment, and referrals for motivated clients
  • Maintain ERC’s high standards of confidentiality
  • Provide trainings and seminars to our customer organizations on mental wellness topics
  • Consult with employers regarding employee performance issues
  • Provide critical incident on-site services
  • Go home feeling fulfilled, not burned out

Your ideal background:

  • Master’s degree in a human services field
  • State training licensure in Wisconsin OR eligible for state training license
  • EAP and/or clinical experience; AODA is a huge plus
  • A desire to make a difference in peoples’ lives

Apply on Indeed