COVID-19 Response & Resources
In response to the coronavirus pandemic, ERC is taking proactive measures to safeguard the health and well-being of our clients, customers, counselors, and staff. We have transitioned our counseling sessions and support services to include telephonic and/or virtual applications.
As of June 1, 2020, we have reopened our Green Bay, Appleton, Abrams, and Stevens Point offices for face-to-face counseling sessions with protective procedures in place. CDC recommendations have been implemented, including required face masks for all those in our offices, social distancing, and extensive cleaning and disinfecting. Appointment availability for face-to-face sessions is limited to reduce the risk of spreading COVID-19.
Telephonic and/or virtual sessions are still available and will continue to be ongoing support options for our clients. Due to high demands for face-to-face sessions, we encourage clients to consider attending via telephone or video when possible to receive greater appointment availability and help us mitigate the risk of infection.
To schedule an appointment, please call 1-800-222-8590. If you are sick or otherwise unable to make your appointment, please call to discuss appointment options and/or reschedule your session. Our mental health support line is still available 24/7 at 1-800-222-8590 for clients and customers who need immediate mental health assistance.
We will continue to monitor the status of the coronavirus and will inform you of any changes that impact our mental health services. Our team remains committed to providing quality mental health care and will make every effort to ensure continuity of services over the long term.
If you have any questions or concerns, please contact us at 1-800-222-8590
— ERC Management Team
Employee Assistance Program (EAP)
Remember that our Employee Assistance Program (EAP) is available to clients (our customers’ employees, their dependents, and their immediate household members) to help navigate the emotional aspects of a public health situation. Increased anxiety and stress are common reactions for many people. If you are experiencing mental health challenges associated with the coronavirus, call us to talk with a counselor. Our phone number is 1-800-222-8590.
ERC EAP Informational Video
In times of uncertainty, such as we are currently experiencing with the coronavirus, there are often many questions and concerns about what is happening and how it will impact us. These situations can often lead to heightened feelings of stress and anxiety. One of the best things you can do to calm fears and protect yourself and those around you is arming yourself with accurate information. Here are some resources from trustworthy organizations that provide details on the coronavirus and how to address it.
Addressing COVID-19 Anxiety
Helping Your Children Manage COVID-19 Anxiety
ERC’s Mental Health Minute: IMPROVE the Moment
ERC’s Mental Health Minute: Coping with Uncertainty
Anxiety and Mental Health
Businesses, Employers, and Employees
(Last Updated: 6-2-2020)