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COVID-19 Response & Resources

In response to the coronavirus, ERC is taking proactive measures to ensure the health and well-being of our clients, customers, counselors, and staff. To safeguard the accessibility of our mental health services throughout the outbreak of COVID-19, we are transitioning our counseling sessions and support services to telephonic and/or virtual applications. To schedule a telephonic appointment, please call 1-800-222-8590. If you are sick or otherwise unable to make your appointment, please call 1-800-222-8590 to discuss appointment options and/or reschedule your session.

Please remember our mental health support line will remain available 24/7 for clients and customers who need immediate mental health assistance. Call 1-800-222-8590 for our support line.

We will continue to monitor the status of the coronavirus and will inform you of any changes that impact our mental health services. Our team remains committed to providing quality mental health care and will make every effort to ensure continuity of services over the long term. Continue checking our website for the latest updates on our response to the coronavirus.

If you have any questions or concerns, please contact us at 1-800-222-8590.

— ERC Management Team

Employee Asssitance Program (EAP)

Remember that our Employee Assistance Program (EAP) is available to clients (our customers’ employees, their dependents, and their immediate household members) to help navigate the emotional aspects of a public health situation. Increased anxiety and stress are common reactions for many people. If you are experiencing mental health challenges associated with the coronavirus, call us to talk with a counselor. Our phone number is 1-800-222-8590.

Addressing Coronavirus

In times of uncertainty, such as we are currently experiencing with the coronavirus, there are often many questions and concerns about what is happening and how it will impact us. These situations can often lead to heightened feelings of stress and anxiety. One of the best things you can do to calm fears and protect yourself and those around you is arming yourself with accurate information. Here are some resources from trustworthy organizations that provide details on the coronavirus and how to address it.

Addressing COVID-19 Anxiety

ERC counselor Kristi Van Ess, MS, LPC shares tips for practicing self-care and managing anxiety associated with the coronavirus outbreak.

Helping Your Children Manage COVID-19 Anxiety

ERC counselor Kristi Van Ess, MS, LPC shares tips for talking to your children about COVID-19 and helping your family manage mental health during the outbreak.

Anxiety and Mental Health

Coronavirus Anxiety—Helpful Expert Tips and Resources, Anxiety and Depression Association of America

Can Your Relationship Survive the Togetherness of a Pandemic? Here are 11 Things Couples’ Therapists Recommend, TIME

How to Talk to Your Anxious Child or Teen About Coronavirus, Anxiety and Depression Association of America

What coronavirus fears are doing to people with anxiety disorders, The Washington Post / Anxiety and Depression Association of America

How to Manage Your Coronavirus Anxiety, The Wall Street Journal / Anxiety and Depression Association of America

Mental Health Considerations During COVID-19 Outbreak, World Health Organization

Manage Anxiety & Stress, Centers for Disease Control and Prevention

Coping with anxiety in a time of pandemic, Robin Smyton, Tufts Unviersity

The impact isolation can have on mental health during the outbreak, PBS News Hour 

7 science-based strategies to cope with coronavirus anxiety, The Conversation


Businesses, Employers, and Employees

Working Remotely During COVID-19, American Psychiatric Association Foundation

Remote Working: Setting Yourself and Your Teams Up for Success (Online Learning Series), LinkedIn Learning

What to Do When You Lose Your Job, ERC: Counselors & Consultants

How you can find a job during the COVID-19 crisis, Fast Company

Interim Guidance for Businesses and Employers, Centers for Disease Control and Prevention

COVID-19, United States Department of Labor—Occupational Safety and Health Administration

(Last Updated: 4-2-2020)